Congratulations Gianna and Shannon!

Congratulations Gianna and Shannon!

BSW interns at DESK join staff and our volunteer corps in the operations of the weekly Olive Street Pantry program, the Evening Meals program, and the 266 State Street Drop-in & Resource Center. 

Interns undergo numerous iterative trainings, including: de-escalation and crisis management; harm reduction and naloxone administration; area resource and program referrals; child, elderly, and disability-based mandatory abuse reporting; CPR; Connecticut Foodshare civil rights training; as well as many others, depending upon availability and tasks completed. BSW Interns also use weekly supervision time to reflect upon client relations, ethical service provision, therapeutic engagement and intervention, relating theoretical frameworks to real-life situations, and other matters.

We have interns join us from many college programs in Greater New Haven including the Yale Divinity School, Yale School of Public Health, and Southern’s Social Work Program. Here at DESK, we are training the next generation of case managers, social workers, and nonprofit staff, by imparting DESK’s values of client-centered, trauma-informed approaches and a harm reduction philosophy.  We hope to ensure that these best practices are instilled in homelessness services and food assistance for a generation to come. 

Our interns are getting hands-on training on how to employ an empathetic approach with clients in a humanizing, dignifying and respectful manner. They are also getting concrete, task-oriented training in areas such as how to effectively work with a range of partnering agencies to work through a cumbersome network of social services and realize a higher success rate in client outcomes.

Shannon from the SCSU 2023 BSW program describes her experience: “From the minute I stepped into DESK, I knew that I found the right internship. I learned more than I could have ever hoped to learn and was left with the knowledge that many of the other students in my class didn’t get. I left knowing I had made an impact even in the smallest ways. DESK was and will always be an important part of my journey as a social worker, activist, and human rights advocate.”

Interns at DESK are more than students; they are literal lifesavers. As DESK’s Executive Director explained earlier this year, “back in early December, Shannon, and one of our Drop-in Center staff, Aisha, had just gotten off their shift and were heading toward the train station when they discovered a client of ours laid out on the sidewalk in the midst of an apparent opioid overdose. The two of them sprang into action. Just as they had been trained, they assessed the situation, called 911, and grabbed their Narcan kit. For those who don’t know, Narcan, or naloxone, is a powerful antidote that reverses an opioid overdose in process. So that night, long before emergency medical personnel arrived, Shannon administered Narcan in the form of a nasal spray and saved this individual’s life.”  We could not be prouder of our interns and the skills they deploy in such emergency situations.

Interested in interning at DESK? Please have your student advisor contact us at (203) 624-6426 or email, for more information.

NYT Interactive: What’s Homelessness Look Like?

NYT Interactive: What’s Homelessness Look Like?

As part of their Headway series, The New York Times recently posted an interactive page of interviews with thirty individuals from all over the U.S. who have experienced or are currently experiencing homelessness.  It’s powerful, illuminating, and, most importantly, humanizing.  You don’t need to read it all at once, and you can bounce around and read different responses to the questions.  Take some time to open both your heart and mind up to their responses, their stories, and their lives.  Read on here.

Peter’s Success

Peter’s Success

Successes at DESK come one person at a time.  I want to share Peter’s success with you:

Peter was the first one in the door.

On the day we opened our new Drop-in & Resource Center in April, Peter had been on the street for a month, having just returned to Connecticut after more than thirty years.  A few weeks before opening day, he had been walking down State Street, and he struck up a conversation with me as I was heading into the building.

“I remember that day we met on the street,” he recalled, “You listened to me.  You took the time and listened to me.”  As my staff always tells me, listening is the first step in helping.

“I took some wrong turns in my life. I should have listened more.”

For Peter, this was a hard-earned lesson.  Peter never makes excuses for his choices, but he’s suffered from mental health challenges throughout his life.  He’s worked a variety of jobs since the late ‘70s.  With a smile, he says he couldn’t overcome his temperament enough to make it in customer service.  General anxiety disorder can be a difficult barrier to steady employment for many people.

In time, Peter found success working with his hands in more creative capacities.  Always artistic, he discovered a talent for creating commercial signage.  It was as a signage contractor that he found himself in Cocoa Beach, Florida, making signs for NASA!

That’s also where Peter found the love of his life, personal fulfillment, and, for the first time, some peace and stability.  Then, after 31 years of marriage, the unthinkable happened: Peter lost his wife to cancer in late 2019.  He slipped into depression and old patterns.  And sadly, the place that had offered him opportunities for employment and success, offered very little in the way of support and services.  So he returned to Connecticut.

“You all saved my life.”

Trauma begets trauma, and the longer you go without a roof over your head, the greater the damage.  “There’s a real relationship between [mental] stress and physical health,” says Peter, who has also been in and out of the hospital for a variety of ailments in recent months.  With winter quickly approaching, the prospects for Peter were grim.

So it was with a great sense of relief that last month Peter got the keys to his new apartment!

In the current housing climate, this was no small feat.  “I was determined,” says Peter, “I made it my quest to get off the street; [but] I give your crew all the credit … You guys really know how to handle this stuff!”

To be more accurate, it was all-hands-on deck.  Our Drop-in Center staff worked closely with Peter; meanwhile, behind the scenes, they coordinated with our housing partners.  None of this could have happened without Peter’s trust, his willingness, and his “laser-focused determination,” as he puts it.

*  *  *

Peter’s story is just one example.  At DESK, our staff and volunteers work daily to provide each individual who walks through our doors with needed support—whether it’s a cup of coffee, a housing application, or just someone to listen.  And to be sure, Peter’s quest isn’t over.  By his own account, he’ll need a community around him to overcome the barriers of trauma, depression, and anxiety to remain housed and stable.

But the first step is complete: Peter’s off the street.  And that wouldn’t have happened without DESK.  Our new Drop-in & Resource Center was designed to be that first step—a doorway into a complex world of services.

By supporting DESK, you are helping others to find successes like Peter’s in 2022.  This is how we end homelessness in New Haven: one success at a time.

Please make your end-of-year (or new monthly!) donation right now.  If you’re interested in long-term giving or contributions through your retirement savings, learn more about DESK’s Legacy Society at

Let’s all make sure that Peter’s success is just the beginning.

Thank you as always,

Steven H. Werlin
Executive Director